There is a major need for the United States technology sector to grow. And what that means is that there is a need for new coders. According to the U.S. Bureau of Labor Statistics, employment in computer and information technology jobs is going to grow exponentially in the near future. From 2019 to 2019, available …
Are you able to accommodate customer calls 99% of the time? You may have excellent customer support teams, but is your technical backbone performing its job as well? If your infrastructure is unreliable, it will affect the handling time of your agents. When the system is down, they won’t be able to take any calls …
